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Collection Agencies

SIC 7322 | NAICS 561440

The following guide to industry information, research, and analysis provides sources for industry trends and statistics, financial ratios, salary surveys, and more.

Select from the following sections or scroll below to view available resources:

Industry Analysis, Statistics, Trends, and Forecasts

Financial Information and Financial Ratios

Compensation and Salary Surveys

Business Valuation Resources

For guides to other industries, see our index of over 400 industries.

Industry Analysis, Statistics, Trends, and Forecasts

Collection Agencies  (view report)

Comprehensive research reports provide in-depth industry analysis and five-year growth forecasts, with special focus on the underlying structure and external forces and relationships that affect industries and their performance. Report contents include:

  • Key statistics
  • Market size and characteristics
  • Current performance
  • Competitive landscape
  • Major companies
  • Key risk and success factors
  • Five-year growth forecast

Kaulkin Ginsberg
KG Prime

Subscription service provides in-depth analysis of the accounts receivable management industry, with resources available to subscribers including semiannual industry reviews that provide an overview of key market segments and the economic indicators that impact these markets and market intelligence reports that provide an extensive analysis of a single market segment over a period of several weeks.

First Research

Collection Agencies
First Research profiles cover key aspects of an industry's size, scope, and operations, and include a five-year revenue growth forecast. Profiles are updated quarterly and include:
  • Industry overview
  • Recent developments
  • Critical issues and challenges
  • Business trends and opportunities
  • Executive insights
  • Financial benchmarking data
  • Five-year growth forecast

ACA International
Information resources available from this trade association include:

Collector Magazine
Monthly trade journal features news and information on industry trends and regulations for collections industry professionals, with topics addressed in this publication including sales, operations, marketing, hiring and training, technology, data security, legal and regulatory compliance, risk management, and government affairs. Searchable digital editions with interactive table of contents are available online.

Impact of Third-Party Debt Collection on the National and State Economies
Biennial economic impact study conducted by Ernst & Young provides an overview of the U.S. debt collection industry, with information provided in the study including total debt collected, commissions and fees earned, number and value of accounts placed, average account size, consumer disputes and resolution, types of debt collected, and number of full-time, part-time, and contract employees.

Starting And Managing A Collection Agency
Free startup guide takes users through the various aspects of starting and managing an agency, with topics covered in the guide including estimating start-up capital needs, compliance with federal laws governing collections, record keeping requirements, investing in technology, insurance requirements, bond requirements, obtaining legal advice and assistance, and buying and valuing an existing agency.

Financial Benchmarking Data

Industry Financial Ratios
Collection Agencies  Search for "561440"
Five-year financial statement analysis includes income statements, balance sheets, and key financial ratios, with data available by sales size range on a national, state, and metro area level.
  • Income and expense detail in dollars and percentages
  • Balance sheets in dollars and percentages
  • Cash flow analysis
  • Liquidity and working capital ratios
  • Profitability and return on investment ratios
  • Asset turnover and efficiency ratios
  • Capital structure and debt service ratios

ACA International
Surveys available from this trade association include:

Agency Benchmarking Survey
Biennial agency benchmarking survey allows users to compare their agency's financial and operating performance with similar size agencies based on dollars placed as new business, with data provided including a detailed analysis of operating expenses as a percentage of annual gross revenue and key performance ratios such as liquidation percentage, average commission rate, and profit per account.

Top Collection Markets Survey
Biennial survey provides mean and median measures for new business, number of accounts placed, gross collections, liquidation rate, average account balance, and average payment amount by market category, with top markets covered in the survey including hospital and nonhospital health care, credit cards and retail, telecommunications and utilities, banks and finance, student loans, and government.

Compensation Surveys

ACA International
Compensation & Benefits Survey

Biennial salary and benefits survey provides salary, wages, and total compensation information for executive, management, and staff personnel, with survey data broken out by geographic region and dollar amount of new accounts (e.g., less than $10 million, $10 million to $49.9 million, $50 million to $99.9 million, and $100 million or more). Previous editions of the survey can be viewed free online.

Collection Agency

Free online service provides salary, bonus, and hourly wage rate data for selected job positions in this sector such as credit/collections manager, collections specialist, collection agent, debt collector, and paralegal, with employers for which salary or wage data is provided including iQor, Inc., Firstsource Advantage, LLC, Client Services, Inc., GC Services Limited Partnership, and Northland Group, Inc.

Business Valuation Resources

ACA International
Starting And Managing A Collection Agency

Startup guide includes a discussion of factors to consider in buying and valuing an agency based on a multiple of EBITDA (earnings before interest, taxes, depreciation, and amortization) such as quality of client base and concentration of clients, management depth and quality of workforce, predictability of cash flows and growth prospects, and status of equipment and technology used in the business.

Small Business Valuation Multiples

Collection Agencies

Comprehensive reference guide provides market-based business valuation multiples for companies that pursue payment on delinquent debts owed to other parties on a contingent or fixed fee basis or acquire debt portfolios from creditors at a deep discount and pursue payment on their own behalf.