Collection Agencies and Services

Credit Collections and Services
http://www.firstresearch.com
Profiles cover key aspects of an industry's size, scope, and operations, recent news and developments, industry trends, risks, and opportunities, and include a five-year industry forecast. Profiles are updated quarterly and include:


ACA International
Information resources available from this organization include:

Collector Magazine / Newsletters
http://www.acainternational.org/publications.aspx
Industry news and information for the credit and collection industry, with topics covered including management, technology, statistics, trends, regulatory and compliance issues, and more. Selected resources are free online.

Research and Statistics
http://www.acainternational.org/publications.aspx
Various sections address frequently asked questions regarding the credit and collection industry including federal and state laws, agency operations, market segments, technology, and more. Selected resources are free online.

Starting And Managing A Collection Agency
http://www.acainternational.org/publications.aspx  Select "Brochures & Booklets"
Startup guide takes users through the various aspects of starting and managing a successful business and includes a discussion of factors to consider in buying and valuing a debt collection agency. All information is free online.

Debt Collection Agencies
http://www.ibisworld.com
Reports provide in-depth industry analysis and a five-year industry forecast, with special focus on the underlying structure and the external forces and relationships that affect an industry. Report sections include:


Kauklin Ginsberg
The Kaulkin Report: The Future of Receivables Management
http://www.insidearm.com/go/research
Comprehensive analysis of current market trends and the outlook for the debt collection industry and its participants, including consumers, creditors, regulators, debt collection agencies, and debt buyers. Executive summary including detailed table of contents and index is free online.

Bureau of Labor Statistics, U.S. Department of Labor
Occupational Outlook Handbook - Bill and Account Collectors
http://www.bls.gov/oco/ocos143.htm
Information provided includes a description of the nature of the work, number and types of jobs, education and training, wages and earnings, employment outlook, and sources for additional information. All information is free online.


Industry Market Research Reports
http://www.marketresearch.com
In-depth business market research reports include information on market size and market segmentation; marketing strategy; product and market forecasts; business trends, risks, and opportunities; key participant profiles; market share data; and more. Summary abstract and detailed table of contents for each market research report is accessible free online.


Industry Market Research Analysis
Collection Agencies
http://www.bizminer.com  Select "SIC Drilldown - Business Services - 7322"
Industry statistics include market size and market share by sales class and segment, number of companies, annual sales and sales trends, sales per employee, staffing and employment trends, business start up activity and failure rates, and other business statistics on a national, state, and metropolitan area level. Sample market report can be viewed free online.

More Industry Research and Analysis
For more business research and analysis available from Standard & Poor's, Freedonia, Euromonitor, Dun & Bradstreet, and other sources—including key business statistics, market research and analysis, and business trends and forecasts for a wide range of industries, see Industry Overview, Issues, Trends, and Outlook.



Industry Financial Ratios
Collection Agencies
http://www.bizminer.com  Select "SIC Drilldown - Business Services - 7322"
Five-year comparative financial analysis includes income statements with expense detail, balance sheets, cash flow statements, and key business and financial ratios. Financial statements and ratios are available by sales size range for all firms, and also in small business, sole proprietor, and business start up versions. Sample financial report can be viewed free online.

ACA International
Agency Benchmarking Survey
http://www.acainternational.org/publications.aspx  Select "Reports"
Survey provides financial and operating benchmarks for debt collection agencies by revenue size including average and median measures for revenues, expenses, operating performance, and more. Prior year surveys are available free online.

ACA International
Top Collections Markets Survey
http://www.acainternational.org/publications.aspx  Select "Reports"
Statistical survey provides average and median measures for new business, gross recoveries, accounts and account balances, commissions, recovery rates, and more, with data categorized by market and service type. Prior year surveys are available free online.

Kaulkin Ginsberg
Accounts Receivable Management Benchmarking Survey
http://www.insidearm.com/go/research
Survey provides financial and operational benchmarks for debt collection agencies law firms and debt buyers by company size and region. Table of contents is available free online.


Kaulkin Ginsberg
Collection Agency Compensation Study
http://www.insidearm.com/go/research
Study provides salary and benefit information by agency size and also includes additional information on recruiting, incentives, training, and turnover.

Credit Research Foundation
Credit and A/R Compensation Study
https://www.crfonline.org/store/  Select "Books and Monographs"
Study covers credit and accounts receivable management personnel in six major job classes with detail compensation data for 22 job positions by company size, business type, region, education, experience, skills, responsibilities, and more.

Bureau of Labor Statistics, U.S. Department of Labor
Occupational Outlook Handbook - Bill and Account Collectors
http://www.bls.gov/oco/ocos143.htm
Information provided includes a description of the nature of the work, number and types of jobs, education and training, wages and earnings, employment outlook, and sources for additional information. All information is free online.


Kauklin Ginsberg
The Kaulkin Report: The Future of Receivables Management
http://www.insidearm.com/go/research
Chapter 8: Mergers and Acquisitions includes information on types of buyers and their acquisition criteria, recent merger and acquisition activity, and trends and outlook. Executive summary including detailed table of contents and index is free online.

ACA International
Starting And Managing A Collection Agency
http://www.acainternational.org/publications.aspx  Select "Brochures & Booklets"
Startup guide takes users through the various aspects of starting and managing a successful business and includes a discussion of factors to consider in buying and valuing a debt collection agency. All information is free online.



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