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Collection Agencies – Industry Analysis, Statistics, Trends, and Forecasts

SIC 7322  |  NAICS 561440

The following guide to industry research and analysis provides sources for industry statistics, trends, and forecasts, financial ratios, salary surveys, and more.

See the following sections listed below to view available resources by category:

For guides to other industries, see our index of over 400 industries.

Industry Analysis, Statistics, Trends, and Forecasts

Debt Collection Agencies  (view report)
Repossession Services  (view report)
Comprehensive industry research reports provide in-depth industry analysis and five-year forecasts, with special focus on the underlying structure and external forces and relationships that affect industries and their performance. Topics addressed in the reports include:
Sample industry research report and selected industry statistics including market size, five-year average growth rate, number of businesses, and total employment are available free online.

Kaulkin Ginsberg
KG Prime

Subscription service provides in-depth analysis of the accounts receivable management industry, with resources available to subscribers including semi-annual industry reviews that provide an overview of key market segments and the economic indicators that impact these markets and market intelligence reports that provide an extensive analysis of a single market segment over a period of several weeks.

ACA International
Resources available from this trade association include:

Collector Magazine
Monthly trade journal features news and information on industry trends and regulations for collections industry professionals, with topics addressed in this publication including sales, operations, marketing, hiring and training, technology, data security, legal and regulatory compliance, risk management, and government matters. Searchable digital editions with interactive table of contents are available online.

The Role of Third-Party Debt Collection in the U.S. Economy
ACA whitepaper provides an overview of the collection industry and its role in the U.S. economy, with information provided in the paper including outstanding consumer credit by type of credit, percentage of outstanding debt more than 90 days delinquent, percentage of consumers with debt in collections, average collections per person, total debt recovered, and percentage of debt recoveries by industry.

Starting And Managing A Collection Agency
Free startup guide takes users through the various aspects of starting and managing an agency, with topics addressed in the guide including estimating start-up capital needs, complying with federal laws governing collections, record keeping requirements, investing in technology, insurance requirements, bond requirements, securing legal advice and assistance, and buying and valuing an existing agency.

Market Analysis

Market analysis report provides industry statistics for a user-defined area on a national, state, county, metro area, or zip code level, with data provided including number of companies, market volume and sales trends, average company sales, sales per employee, staffing and employment trends, average employee wage, and business start up activity and failure rates. Sample report can be viewed online.

More Resources
For more industry research reports and other resources, see the following resource guide.

Financial Statements and Financial Ratios

Industry Financial Ratios
Collection Agencies  Search for "561440"
Five-year financial statement analysis reports provide income statements, balance sheets, and key industry financial ratios for companies of all sizes, with financial data available by sales size range on a national, state, and metropolitan area level including:
Sample reports on a national and metropolitan area level are available free online.

ACA International
Surveys available from this trade association include:

Agency Benchmarking Survey
Biennial agency benchmarking survey allows users to compare their agency's financial and operating performance with similar size agencies based on dollars placed as new business, with data provided including a detailed analysis of operating expenses as a percentage of annual gross revenue and key performance ratios such as liquidation percentage, average commission rate, and profit per account.

Top Collection Markets Survey
Biennial survey provides mean and median measures for new business, number of accounts placed, gross collections, liquidation rate, average account balance, and average payment amount by market category, with top markets covered in the report including hospital and nonhospital health care, credit cards and retail, telecommunications and utilities, banks and finance, student loans, and government.

Compensation and Salary Surveys

ACA International
Agency Benchmarking Survey

Biennial agency benchmarking survey allows users to compare their agency's financial and operating performance with similar size agencies based on dollars placed as new business, with data provided for labor-related expenses as a percentage of annual gross revenues including owner compensation, employee compensation, employee health insurance, other employee benefits, and other expenses.

PayScale, Inc.
Collection Agency

Free online service provides median salary, bonus, and hourly wage rate data for job positions in this sector such as credit/collections manager, collections specialist, collection agent, debt collector, and paralegal, with employers for which salary or wage data is provided including iQor, Inc., FirstSource Advantage, LLC, Client Services, Inc., Northland Group, Inc., and GC Services Limited Partnership.

Business Valuation Resources

ACA International
Starting And Managing A Collection Agency

Startup guide includes a discussion of factors to consider in buying and valuing an agency based on a multiple of EBITDA (earnings before interest, taxes, depreciation, and amortization) such as quality of client base and concentration of clients, management depth and quality of workforce, predictability of cash flows and growth prospects, and status of equipment and technologies used in the business.

Private company sales transaction data for over 800 industries.

Related Industries:
Credit Bureaus and Reporting Agencies
Credit Card Processing Services
Commercial Banks
Consumer Finance Companies


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