Collection Agencies
See the following sections listed below to view available resources by category:
For guides to other industries, see our index of over 400 industries.
Industry Analysis, Statistics, Trends, and Forecasts
- Market size, product segments, and major markets
- Key industry statistics, trends, and financial ratios
- Operating conditions and current performance
- Competitive landscape and environment
- Major company profiles and market shares
- Five-year outlook and growth forecasts
Kaulkin Ginsberg
KG Prime
https://kaulkin.com/
Subscription service provides in-depth analysis of the accounts receivable management industry, with resources available to subscribers including semi-annual industry reviews that provide an overview of key market segments and the economic indicators that impact these markets and market intelligence reports that provide an extensive analysis of a single market segment over a period of several weeks.
ACA International
Information resources available from this trade association include:
Collector Magazine
https://www.acainternational.org/
Monthly trade journal features news and information on industry trends and regulations for collections
industry professionals, with topics addressed in this publication including sales, operations, marketing,
hiring and training, technology, data security, legal and regulatory compliance, risk management, and
government matters. Searchable digital editions with interactive table of contents are available online.
The Role of Third-Party Debt Collection in the U.S. Economy
https://www.acainternational.org/
ACA whitepaper provides an overview of the collection industry and its role in the U.S. economy, with
information provided in the paper including outstanding consumer credit by type of credit, percentage
of outstanding debt more than 90 days delinquent, percentage
of consumers with debt in collections, average collections per person, total debt recovered, and percentage
of debt recoveries by industry.
Starting And Managing A Collection Agency
https://www.acainternational.org/
Free startup guide takes users through the various aspects of starting and managing an agency, with
topics addressed in the guide including estimating start-up capital needs, complying with federal laws
governing collections, record keeping requirements, investing in technology, insurance requirements,
bond requirements, securing legal advice and assistance, and buying and valuing an existing agency.
BizMiner
Market Analysis
https://www.bizminer.com
Market analysis report provides industry statistics for a user-defined area on a national, state, county, metro area, or zip code level, with data provided including number of companies, market volume and sales trends, average company sales, sales per employee, staffing and employment trends, average employee wage, and business start up activity and failure rates. Sample report can be viewed online.
Financial Statements and Financial Ratios
Collection Agencies
https://www.bizminer.com Search for "561440"
- Income and expenses in dollars and percentages
- Balance sheets in dollars and percentages
- Profitability and return on investment ratios
- Liquidity and working capital ratios
- Asset turnover and efficiency ratios
- Capital structure and debt service ratios
ACA International
Surveys available from this trade association include:
Agency Benchmarking Survey
https://www.acainternational.org/
Biennial agency benchmarking survey allows users to compare their agency's financial and operating performance
with similar size agencies based on dollars placed as new business, with data provided including a detailed
analysis of operating expenses as a percentage of annual gross revenue and key performance ratios such
as liquidation percentage, average commission rate, and profit per account.
Top Collection Markets Survey
https://www.acainternational.org/
Biennial survey provides mean and median measures for new business, number of accounts placed, gross
collections, liquidation rate, average account balance, and average payment amount by market category,
with top markets covered in the report including hospital and nonhospital health care, credit cards
and retail, telecommunications and utilities, banks and finance, student loans, and government.
Compensation and Salary Surveys
ACA International
Agency Benchmarking Survey
https://www.acainternational.org/
Biennial agency benchmarking survey allows users to compare their agency's financial and operating performance with similar size agencies based on dollars placed as new business, with data provided for labor-related expenses as a percentage of annual gross revenues including owner compensation, employee compensation, employee health insurance, other employee benefits, and other expenses.
PayScale, Inc.
Collection Agency
https://www.payscale.com/
Free online service provides median salary, bonus, and hourly wage rate data for job positions in this sector such as credit/collections manager, collections specialist, collection agent, debt collector, and paralegal, with employers for which salary or wage data is provided including iQor, Inc., FirstSource Advantage, LLC, Client Services, Inc., Northland Group, Inc., and GC Services Limited Partnership.
Business Valuation Resources
ACA International
Starting And Managing A Collection Agency
https://www.acainternational.org/
Startup guide includes a discussion of factors to consider in buying and valuing an agency based on a multiple of EBITDA (earnings before interest, taxes, depreciation, and amortization) such as quality of client base and concentration of clients, management depth and quality of workforce, predictability of cash flows and growth prospects, and status of equipment and technologies used in the business.
Credit Bureaus and Reporting Agencies
Credit Card Processing Services
Commercial Banks and Savings Institutions
Consumer Finance Companies
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