Collection Agencies – Industry Analysis, Statistics, Trends, and Forecasts
See the following sections listed below to view available resources by category:
For guides to other industries, see our index of over 400 industries.
Industry Analysis, Statistics, Trends, and Forecasts
- Market size and major product and service segments
- Key industry statistics, trends, and financial ratios
- Operating conditions and current performance
- Competitive landscape and environment
- Major company profiles and market shares
- Five-year outlook and growth forecasts
Kaulkin Ginsberg Co.
Accounts Receivable Management
https://kaulkin.com/complete-report / snapshot-reports
Report provides a detailed analysis of the accounts receivable management industry, which consists of businesses engaged in the collection or recovery of creditor assets (e.g., debt collection agencies, debt buyers, and repossession servicers). Snapshot reports that provide an overview of the industry, discuss key economic drivers and trends, and estimate its size in revenues are available free online.
ACA International
Resources available from this trade association include:
Collector Magazine
https://www.acainternational.org/
Bimonthly journal features news and information for accounts receivable management
professionals, with topics addressed in this publication including business operations,
marketing, hiring and training personnel, technology, legal and regulatory compliance,
risk management, government matters, and upcoming workshops, meetings, events, and conferences.
Digital editions can be viewed free online.
Economic Impact Study
https://www.acainternational.org/
ACA-commissioned report prepared by Kaulkin Ginsberg Co. provides an analysis of
the operations, characteristics, and economic impact of
the accounts receivable management industry on a national and regional
basis, with data provided by state including total debt collected, total debt returned,
total employment, federal taxes paid, and state and local taxes paid. Full report can be viewed free
online.
Advocacy Resource Center
https://www.acainternational.org/
Various topics covered in this resource section include defining the basics of the
accounts receivable management profession, frequently asked questions about the debt collection industry,
statistics and trends, security requirements for debt collectors, small businesses in the collection environment,
and demographic profile of bill and account collection personnel. All resources can be
viewed free online.
Starting And Managing A Collection Agency
https://www.acainternational.org/
Free startup guide takes users through the various aspects of starting and managing
an agency, with topics addressed in the guide including estimating start-up capital
needs, complying with federal laws governing collections, record keeping requirements,
investing in technology, insurance requirements, bond requirements, obtaining legal
assistance, and buying and valuing an existing collection agency.
BizMiner Market Analysis Reports
Collection Agencies
https://www.bizminer.com Search for "561440" to see available reports
Market analysis reports provide industry statistics for a user-defined area on a national, state, county, metro area, or zip code level, with data provided including number of companies, market volume and sales trends, average company sales, sales per employee, staffing and employment trends, average employee wage, and business start up activity and failure rates. Sample report can be viewed online.
Financial Statements and Financial Ratios
BizMiner Industry Financial Ratios
Collection Agencies
https://www.bizminer.com Search for "561440" to see available reports
- Income and expenses in dollars and percentages
- Balance sheets in dollars and percentages
- Profitability and return on investment ratios
- Liquidity and working capital ratios
- Asset turnover and efficiency ratios
- Capital structure and debt service ratios
IBISWorld Research Reports
Debt Collection Agencies
(see links for individual reports)
Financial benchmarking section of this report provides an analysis of industry income and expenses as a share of revenue for agencies that pursue delinquent debts owed by individuals and businesses on behalf of creditors and render their services for a fee or a percentage of the amount recovered or purchase debt portfolios from creditors at a discount and pursue the debts owed on their own behalf.
Compensation and Salary Surveys
U.S. Bureau of Labor Statistics
Business Support Services - Bill and Account Collectors
https://www.bls.gov/oes/
Annual wage survey provides hourly and annual wage data on a national, state, and local area basis for occupations employed by firms that pursue delinquent debts owed by individuals and businesses on behalf of creditors and render their services for a fee or a percentage of the amount recovered or purchase debt portfolios from creditors at a discount and pursue the debts owed on their own behalf.
PayScale, Inc.
Debt Collection Agency
https://www.payscale.com/
Free online service provides salary, bonus, and hourly wage data for job positions in this sector such as operations manager, collections manager, compliance manager, collections specialist, collections agent, debt collector, data analyst, and paralegal, with employers for which salary or hourly rate data is provided including Alorica, Inc., Encore Capital Group, Inc., PRA Group, Inc., and GC Services LP.
BV Guides and Databases
ACA International
Starting And Managing A Collection Agency
https://www.acainternational.org/
Startup guide includes a discussion of factors to consider in buying and valuing an agency based on a multiple of EBITDA (earnings before interest, taxes, depreciation, and amortization) such as quality of client base and concentration of clients, management depth and quality of workforce, predictability of cash flows and growth prospects, and status of equipment and technologies used in the business.
Credit Bureaus and Reporting Agencies
Credit Card Processing Services
Commercial Banks
Consumer Finance Companies
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