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Fulfillment Services

SIC 7331 | NAICS 541860

The following guide to industry information, research, and analysis provides sources for industry trends and statistics, financial ratios, salary surveys, and more.

Select from the following sections or scroll below to view available resources:

Industry Analysis, Statistics, Trends, and Forecasts

Financial Information and Financial Ratios

Compensation and Salary Surveys

Business Valuation Resources

For guides to other industries, see our index of over 400 industries.

Industry Analysis, Statistics, Trends, and Forecasts

Order Fulfillment Services  (view report)

Comprehensive research reports provide in-depth industry analysis and five-year growth forecasts, with special focus on the underlying structure and external forces and relationships that affect industries and their performance. Report contents include:

  • Key statistics
  • Market size and characteristics
  • Current performance
  • Competitive landscape
  • Major companies
  • Key risk and success factors
  • Five-year growth forecast

National Mail Order Association
Mail Order Fulfillment
Informational site provides a basic summary overview of the mail order fulfillment process, with topics covered including order taking, warehouse operations, assembly and packaging, order processing, consumer billing and payments options, and types of costs incurred in fulfilling orders. All information is available free online.

Association of Marketing Service Providers
Mailing and Fulfillment Trade Customs
Online library defines terms and practices common to the mailing and fulfillment industry, with topics covered in the guide including proposals, order processing, client provided materials, packaging, insurance, postage and freight payments, spoilage, shrinkage, and delivery schedules. All information can be viewed free online.

Material Handling Institute
Order Fulfillment
Introductory section provides a summary overview of the primary types of order fulfillment systems (e.g., pick-to-light, put-to-light, and A-frame) used by service providers and includes links to case studies that illustrate how these systems are used in different industries and applications. All information is available free online.

Multichannel Merchant
Information resources available from this organization include:

Operations & Fulfillment Archive
Online magazine article archive features news and information for operations and fulfillment professionals, with content section topics including contact center, inventory, packaging, shipping and delivery, technology, transportation, warehouse and distribution center, and returns. All archived articles are available free online.

MCM Outlook: The State of Operations
Annual MCM reader survey examines current conditions and the future outlook for operations and fulfillment services, with various topics covered by the survey including contact center technology, order origination trends, order management systems, shipping and handling, and customer delivery options. Summary highlights from the most recent reader survey can be downloaded and viewed free online with registration.

Financial Benchmarking Data

Industry Financial Ratios
Advertising Material Distribution Services  Search for "541870"
Five-year financial statement analysis includes income statements, balance sheets, and key financial ratios, with data available by sales size range on a national, state, and metro area level.
  • Income and expense detail in dollars and percentages
  • Balance sheets in dollars and percentages
  • Cash flow analysis
  • Liquidity and working capital ratios
  • Profitability and return on investment ratios
  • Asset turnover and efficiency ratios
  • Capital structure and debt service ratios

Association of Marketing Service Providers
Publications available from this trade association include:

Real-Time Fulfillment Benchmarking Survey
Interactive benchmarking survey allows third-party fulfillment service providers to compare their financial and operating performance with other similar operations, with comparative benchmarking ratios provided including revenue per square foot, revenue per employee, days sales outstanding, order picking accuracy, order turn times, and more. Sample screen shot which includes excerpts from the survey input form is available online.

Performance Profiles: Financial Ratios for the Mailing and Fulfillment Service Industry
Annual financial benchmarking study allows users to compare their financial and operating performance with other similar service providers, with comparative benchmarking data provided including common-size income statements, common-size balance sheets, and key financial ratios categorized by annual company sales volume, primary line of business, geographic region, and level of profitability (typical versus high profit).

IBISWorld Industry Research Reports
Order Fulfillment Services

Cost structure benchmarks section of these reports provide an analysis of industry costs and profits as a percentage of revenue by income and expense category (e.g., purchases, wages, depreciation, marketing, rent and utilities, other expenses, and earnings before interest and taxes) and includes commentary on trends and expectations for specific categories. Sample report can be downloaded and viewed online.

Compensation Surveys

U.S. Bureau of Labor Statistics
Occupational Employment and Wages - Stock Clerks and Order Fillers
Annual occupational employment and wages survey provides hourly and annual wage data for stock clerks and order fillers on a national, state, and metropolitan area basis, with statistical measures for national wage data including mean, median, and upper/lower quartiles and deciles. All information is available free online.

Association of Marketing Service Providers
Wage and Benefits Study
Biennial wage and benefits survey provides detailed information on compensation and benefits for mailing services providers, with survey data categorized by market size (e.g., rural/small, medium, large, and major), annual sales volume, and level of profitability (e.g., top 25 percent, bottom 25 percent). Selected excerpts and detailed table of contents from the study can be viewed free online at

Business Valuation Resources